Pull up a chair
April 1, 2009 · Print this post
Wow. What would happen if we all just started talking — and listening — at work?
I’ve been a part of initiatives similar in philosophy (although never using the Chair approach, which I think is brilliant), and they work. It can take a while to earn people’s trust — that they will not be punished for expressing their feelings, that their ideas will be heard, that they are part of a meaningful process as opposed to a feel-good experiment. When you do earn that trust, you get the enormous reward of people who are so engaged that they will make time in their work day to find you and tell you things they think you need to know, good and bad. How much is that worth to you?
Many thanks to Allison O’Neill for the article link. Sign up for Allison’s RSS feed — her posts always have something useful to say to any manager.