Tools and Materials

These books and articles are essential texts of the program, and form the foundation of the manager’s professional library.

All program books are available for purchase at the Humans At Work store at Amazon.com.

Harvard Business Review articles are available for purchase at the Harvard Business Review website.

Other articles are available as noted.


Program Books

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Program Articles

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Program Tools and Handouts

The following tools, worksheets and handouts are included in the downloadable Tools and Materials document on the sidebar.

  • Confidentiality Contract
  • Hierarchical vs. Web Models of Organizations
  • Prioritizing Key Business Relationships
  • Example Relationship Map
  • Key Relationship Worksheet
  • Interpersonal Gap
  • Ladder of Assumption
  • Human/Business Interaction Model
  • Basic Communication Guidelines (face to face, by telephone and through email)
  • Basic Elements of a Clear Business Communication
  • Strategies and Tips for Being Clear
  • Strategies and Tips for Being Transparent
  • Strategies and Tips for Being Authentic
  • Team Accountabilities
  • Determining Priorities
  • Managing Priorities Quadrant Grid
  • Decision Models
  • Process for Making Effective Decisions
  • Grid Tool (for group decision-making)
  • Team Agreements
  • Process for Creating Team Agreements
  • Example Team Orientation Notes
  • Roles and Responsibilities
  • Example Team Member Roles and Responsibilities
  • Example Manager Roles and Responsibilities
  • Team Ground Rules
  • Example Team Member Ground Rules
  • Example Manager Ground Rules
  • Key Processes
  • Key Information
  • Behavior-Based Interviewing Process
  • Job Description for Interview Candidates
  • Behavior-Based Interview Template
  • Interview Rating Sheet
  • Onboarding and Training Plan
  • Example 90-Day Goals
  • Giving Performance Reviews
  • Self-Evaluation Template
  • Example Performance Review
  • Effective Business Conflict
  • Homework Assignment Sheets for all sessions

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Before You Download

Please be sure you understand the terms of the Creative Commons License.

View the Creative Commons License

Program PDF Documents

Agendas and detailed teaching notes for each session. They'll give you an in-depth look at the program and can serve as the starting point for customization


A complete list of program reading materials and a full set of basic handouts.


How to deliver the program yourself.


Document versions of the Program Overview and Session Descriptions.